Shipping Methods
We normally ship via Canada Post. Other shipping methods (CanPar, UPS, etc.) are available to dealers/re-sellers with accounts or upon request.
For faster delivery, we can ship your order via Canada Post XpressPost or similar express services, again, upon request.
Shipping Transit Times
Canada Post ground will usually take 4 to 6 days on the West Coast and 7 to 15 days on the East Coast.
Shipping Costs
Shipping costs are calculated by both dimensional weight and distance. To view shipping costs you may call us for a quote or place items into your shopping cart and proceed through the first part (registration) of the check-out.
Please note that, given the available choices in shipping, we make every effort to quote and ship via the most economical method that we can. The total charge for shipping is 100% for shipping, that is; there are no hidden fees in our shipping charges. There are times when the shipping companies charges are based on dimensional weight (the box size) rather than actual weight. This is dictated by the shipping companies not Island Art.
Shipping Time breakdown
| Turnaround: | 7-10 Business Days (Standard Products) |
| Shipping: | 3-8 Business Days (Ground Shipping) |
| Subtotal: | 10-18 Business Days (no weekends or holidays) |
|---|---|
| Weekends: | 4-6 Days |
| Holidays: | 0-2 Days |
| Total time: | 14-26 days (average is 14 days) |
Return Policy
- Due to the variety of computer systems & monitor settings, colour accuracy of the products on this site can not be guaranteed.
- Returns are offered on incorrect or defective product only.
- There are NO returns on custom products.
- Returns will not be accepted without a Return Authorization number.
- Island Art does not offer refunds.
- For authorized returns, credits toward future purchases will be issued for returned products within 15 business days of receiving complete return information.
- Credits will be maintained on your account for 12 months.
- Customers returning product are responsible to ensure sufficient packaging so that the product does not arrive damaged.
FOLLOW THE INSTRUCTIONS BELOW IF YOU RECEIVE INCORRECT OR DEFECTIVE MERCHANDISE.
Once received, please carefully inspect your order. Notification of defective or incorrect merchandise must be made within 5 days of receiving your product and a request for an RMA – Return Merchandise Authorization – must be requested within that time. Returns of defective or incorrect product will be replaced within 30 days
