The following policies have been established to ensure efficiency and consistency in our services. Please ensure that you carefully review Island Art's terms and conditions before placing your order. If you have any questions or concerns regarding the terms and conditions set forth below, please contact our customer service department at 403-949-7767.
Prices
Our products prices are in Canadian dollars. US dollar prices displayed on this website are for information only.
Methods of Payment
We accept Visa and MasterCard for orders placed through our website. In addition, for orders placed over the telephone, we accept American Express and money orders (international money orders required for those outside of Canada). However, orders will not be shipped until receipt of payment. In the event that payment credits result, credits will be maintained on your account for 12 months to be applied to a future purchase, refunds will not be issued.
Minimum Order
We have no minimum order for orders placed through the website, but do reserve the right to require minimums of certain products that are shipped in sets or quantity packages.
Re-seller - please consult the terms and conditions in your re-seller's package and price lists for the minimums required on wholesale orders.
Shipping
Freight charges are in addition to product purchased. We take great care in our packaging and handling to ensure your order arrives to you safely. We ship FOB Bragg Creek, AB.
IMPORTANT NOTE for US Customers: US Customs now requires that we obtain a social security number or business identification number for all orders shipped from Canada. Again, this is US Customs asking for this information not Island Art.
Please see our Privacy Policy to see how we keep your information safe.
For more information on this visit: US Customs
Expedited shipping is available at your request.
Please contact our customer service department for more information concerning shipping options and requirements.
Handling and Insurance
Island Art personally ensures that your product will reach you in good condition and will replace damaged product at no charge. We take great care in our packaging to avoid damage in transport. We charge a minimal handling fee that helps us ensure that you receive your goods undamaged.
Changes to your Order
All additions, deletions or changes must be made within 24 hours of placing your order.
Island Art's Return Policy
- Due to the variety of computer systems & monitor settings, colour accuracy of the products on this site can not be guaranteed.
- Returns are offered on incorrect or defective product only.
- There are NO returns on custom products.
- Returns will not be accepted without a Return Authorization number.
- Island Art does not offer refunds.
- For authorized returns, credits toward future purchases will be issued for returned products within 15 business days of receiving complete return information.
- Credits will be maintained on your account for 12 months.
- Customers returning product are responsible to ensure sufficient packaging so that the product does not arrive damaged.
FOLLOW THE INSTRUCTIONS BELOW IF YOU RECEIVE INCORRECT OR DEFECTIVE MERCHANDISE.
Once received, please carefully inspect your order. Notification of defective or incorrect merchandise must be made within 5 days of receiving your product and a request for an RMA – Return Merchandise Authorization – must be requested within that time. Returns of defective or incorrect product will be replaced within 30 days.
When contacting us about damaged product via email, please try to include 1-3 digital photos showing the damage.
Island Art's Link Exchange Policy
At this time Island Art is not conducting any link exchanges.
